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Kirkdale One Stop Shop

Address: 101 Walton Road, Kirkdale, Liverpool, L4 4AG
Telephone: 0151 233 3000 Email: Send message  Website:


A One Stop Shop is a council building, situated within a community where Liverpool citizens can speak to a Customer Services Adviser in person. 

All One Stop Shop Customer Service Advisers are specially trained in the wide range of services on offer and will wherever possible, try to resolve your query on the spot. This means that all your council business can be dealt with in one place.

Services Provided

Customers are able to obtain advice about the following services:

  • Housing Benefit (by appointment)
  • Council Tax (by appointment)
  • Education awards
  • Housing management
  • Disabled parking permit (blue badge)
  • Freedom of Information requests
  • Environmental Services including pest control, street lighting, refuse collection, recycling and fly tipping
  • Residential parking permits and parking vouchers scheme
  • Electoral registration
  • Social Service - access to children's services
  • Registrars
  • Tourism
  • Football parking
  • Housing Options Service (homelessness, tenancy relations etc)
  • Property pool (choice based lettings)
  • Environmental Health
  • General Enquiries
  • Quick Benefit Calculations to check entitlement to HB and CTB
  • Benefit Maximisation Service referrals
  • LASBU (referral made to Lasbu team regarding anti social behaviour)
  • I case work (to record customer comments, complaints and compliments)

For specific details of surgeries held at this site, please contact Liverpool Direct on
0151 233 3000.

Eligibility Criteria

All Liverpool citizens can access council services through any local One Stop Shop.

Additional Information

Opening Times

9am-4.30pm Monday-Friday (closed weekends)

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